Last Updated: April 16, 2025
1. Introduction
Welcome to Upsonica ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered FAQ generation service.
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and business information.
- Account Information: Username, password, and account preferences.
- Usage Data: Information about how you use our service, including uploaded content, generated FAQs, and interaction with our platform.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
2.2 Content Data
When you use our service to generate FAQs, we process the content you upload or provide to us. This may include documents, transcripts, or other materials from which we generate FAQs.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and maintain our service
- To process and complete transactions
- To improve and personalize user experience
- To develop new products, services, and features
- To communicate with you, including for customer service, updates, and marketing
- To prevent fraud and abuse
- To comply with legal obligations
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third-party vendors who perform services on our behalf, such as cloud hosting, data analysis, payment processing, and customer service.
- Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have the following rights:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct inaccurate information about you.
- Erasure: The right to request that we delete your personal data in certain circumstances.
- Restriction: The right to request that we restrict the processing of your personal data.
- Data Portability: The right to receive your personal data in a structured, commonly used format.
- Objection: The right to object to our processing of your personal data.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Children's Privacy
Our service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.
9. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hashir@ripeseed.io